THE ARSENAL MEMBERSHIP SCHEME TERMS AND CONDITIONS
FOR SEASON 2022-2023

1. Application

1.1 If you are a consumer then references in these Terms and Conditions to “you” are to the individual purchasing a Membership from the Club for private and non-commercial purposes. If you are a business, references in these Terms and Conditions to “you” are to the business that you have the authority to bind in accordance with paragraph 1.2.

1.3 All the provisions of these Terms and Conditions, including all rights granted to you and the obligations of the Club hereunder, are subject to and limited by Applicable Law and Applicable Football Regulation and any restrictions contained therein. In the event of any conflict or inconsistency between the provisions of these Terms and Conditions and any Applicable Law or Applicable Football Regulation, the relevant Applicable Law or Applicable Football Regulation shall prevail. For the avoidance of any doubt, the Club shall not be in breach of these Terms and Conditions by virtue of any action which it takes or omits to take as a consequence of Applicable Law or Applicable Football Regulation.

Exclusion of liability

1.4 Except as otherwise set out in these Terms and Conditions, and to the fullest extent permitted by Applicable Law, the Club shall not have any responsibility or liability to you in respect of any failure to carry out, or any delay in carrying out, any matter in respect of your Membership, including admitting you to Emirates Stadium for a particular match, caused by any circumstances outside the Club’s reasonable control including, without limitation (i) as a consequence of any restrictions required by Applicable Law and/or Applicable Football Regulation due to a COVID Event; and/or (ii) the exercise of any discretion by the Club in respect of the availability, prioritisation and allocation of tickets in respect of any Reduced Capacity Match(es).

1.5 Notwithstanding any provision in these Terms and Conditions, the Club does not seek to exclude or limit its liability: (a) for fraud or fraudulent misrepresentation; (b) for death or personal injury, caused by the Club’s negligence or the negligence of any of its officers, employees or agents; or (c) under section 2(3) of the Consumer Protection Act 1987; or (d) for any other matter for which it is not possible to exclude or limit liability by law.

Commitment Regarding Abusive and Discriminatory Conduct

1.6 Without limitation, these Terms and Conditions incorporate the Premier League’s Commitment Regarding Abusive and Discriminatory Conduct (the “Commitment”), which can be accessed via the Website at https://www.arsenal.com/ticket-membership-terms or via the Premier League’s website at https://www.premierleague.com/publications or can be provided upon written request to the Club.

1.7 The Club will not tolerate racial, homophobic, sexist or other discriminatory abuse in any form, whether at Emirates Stadium, elsewhere or online. The Club wants the atmosphere at Emirates Stadium to be welcoming to all who attend its games. Any Member who is caught abusing a player, official or any other individual whether at Emirates Stadium, elsewhere or online will face arrest and prosecution by the police and a lengthy ban from the Club. In addition, their Membership will be immediately withdrawn and no refund will be given. If your Membership is withdrawn or cancelled following a determination that you engaged in prohibited activity under the Commitment, the Club also reserves its right to notify the Premier League and other football clubs in the Premier League competition to ensure that the applicable sanction is enforced by such clubs.

2. Automatic Renewal

2.1 Your Membership will be renewed automatically at the end of each season for the following season unless you cancel the renewal of your Membership in accordance with these terms and conditions.

2.2 The Club will email you in advance of each new season to let you know: (i) when your Membership is due for renewal for the following season; (ii) the price at which your Membership will be renewed for the following season; (iii) when payment will be taken from you for the renewal; and (iv) the deadline for notifying the Club whether you want to cancel the renewal of your Membership. It is your responsibility to ensure that the email address registered to your Membership account is accurate and always kept up to date.

2.3 The price charged for the renewal of your Membership each season will be the price of the relevant Membership at the time of each renewal, which might be different to the price you paid for your Membership for the previous Season.

2.4 You may cancel the renewal of your Membership at any time prior to the deadline notified to you by the Club by: (i) logging into your Membership account and following the instructions given by the Club to cancel your Membership; or (ii) telephoning the Club’s Membership Team on 0344 277 3625 (lines open Monday to Friday 09.30am to 5pm UK time).

2.5 If you cancel the renewal of your Membership prior to the deadline notified to you by the Club: (i) your Membership will not be renewed for the following season; (ii) you will not be charged the Membership fee for the following season; and (iii) you will cease to be a Member at the end of the then current season.

2.6 If you do not cancel the renewal of your Membership prior to the deadline notified to you by the Club, your Membership will be renewed for the following season and the Club will charge you the renewal price for your Membership using the direct debit details you provided to us or the payment card registered to your Membership account. It is your responsibility to ensure that the direct debit or payment card details registered to your Membership account are accurate and always kept up to date. If you fail to provide a valid payment method for the renewal of your Membership, your Membership will not be renewed and will be deemed to be cancelled.

2.7 You have the right to cancel the renewal of your Membership within 14 days of payment being taken by the Club for each subsequent renewal of your Membership, provided that you have not used your Membership to purchase any tickets within that 14-day period.

2.8 In order to exercise your cancellation right under paragraph 2.7 above, you must inform us of your decision to cancel prior to the expiry of the relevant 14-day period by telephoning the Club’s Membership Team on 0344 277 3625 (lines open Monday to Friday 09.30am to 5pm UK time).

2.9 If you submit a valid cancellation request under paragraph 2.7 above, we will cancel your Membership with immediate effect and we will reimburse you the cost of Membership on renewal within 14 days after the day on which we are informed about your decision to cancel, using the same method of payment as you used to make the renewal.

3. Conditions of Issue Governing Membership

3.1 You shall (subject to the provisions regarding Gold and Platinum Members set out in paragraph 3.3 below) pay the relevant Membership Fee to the Club (or as otherwise directed by the Club) on an annual basis. If you fail to pay the Membership Fee when due, the Club (or such other entity as the Club shall direct) shall be entitled to charge you an administration charge and any bank charges incurred by the Club. The Membership Fee in respect of Gold and Platinum Membership is included in the price of Gold and Platinum Members’ season ticket(s) for that season.

3.2 On commencement of your Membership in accordance with paragraph 3.3 below, the Club will activate and/or dispatch the membership card (whether in physical or digital format, as the case may be) (the “Membership Card”) to you by the first day of the relevant football season (or 28 days after the Club receives payment, whichever is later). Alternatively, you may be required to physically collect the Membership Card from the Club’s box office with photographic evidence of your identity.

3.3 Your Membership shall commence on the date of receipt of the appropriate Membership Fee (which, in the case of Gold and/or Platinum Members, shall be the date of receipt of the appropriate payment for their Arsenal season ticket). Your Membership is valid for the 2022- 2023 season (unless expressed to terminate earlier or unless terminated earlier in accordance with these Terms and Conditions), after which it will renew automatically in accordance with paragraph 2 unless you cancel the renewal of your Membership in accordance with these Terms and Conditions.

4. Use of Membership Card

4.1 In order to obtain any Emirates Stadium-based membership benefits, you must present a valid Membership Card for inspection by the Club. In particular, the Membership Card must be brought to all of the Club’s home matches and other events (where instructed by the Club) at Emirates Stadium to which you gain entry using the Membership Card and you must make the Membership Card available for inspection on demand by any steward, security officer or other member of Arsenal staff.

4.2 The Membership Card is personal to you and is not transferable and shall not be transferred, save as permitted by the terms of the relevant Terms and Conditions of Entry. All Membership Cards and match day tickets shall remain the property of the Club. You shall return the Membership Card to the Club when asked to do so by the Club.

4.3 Any ticket purchased using the Membership Card will be recorded electronically; any paper tickets issued shall have your membership number printed on it.

4.5 For safety reasons, any persons attending Emirates Stadium on a match day aged three and under are not permitted to sit in (i) Rows 1 to 20 (inclusive) of the Lower Tier or (ii) the first row of Club Level, Box Level or the Upper Tier.

4.6 The Club may suspend or cancel the Membership Card (and all associated benefits) in the event of any misuse of the Membership Card by you or any recipient of the Membership Card, including but not limited to where you transfer, or where the Club considers in its reasonable opinion that you have attempted or taken preparatory steps to transfer, any rights to use the Membership Card, or any match day ticket purchased using the Membership Card, to any other person, in each case save as permitted pursuant to paragraph 4.2 of these Terms and Conditions.

4.7 You agree to conduct yourself in a manner befitting a representative of the Club and will not do anything or procure that anything be done which might bring the name or reputation of the Club into disrepute. You must ensure that any match day tickets you purchase are used responsibly and in accordance with these Terms and Conditions (including, without limitation, the Commitment) and you shall procure that any third party who uses a match day ticket purchased using your Membership Card shall act in accordance with the relevant Terms and Conditions of Entry (including, without limitation, the Commitment).

4.8 Any Member, acting alone or with others, whose conduct, or incitement of others, results in disciplinary action being taken against the Club by FIFA, UEFA, the Football Association or the Premier League shall be both individually and collectively responsible and liable to the Club for any loss the Club thereby suffers. You shall also be both individually and collectively responsible and liable to the Club for any loss the Club suffers as a result of the behaviour of a third party gaining access to a match using your Membership Card.

4.9 The unauthorised sale or disposal of a ticket may amount to a criminal offence, including under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. The Club may inform the police when it becomes aware that ticket(s) have been sold or disposed of illegally and will press for charges to be brought against those breaking the law. We may also notify the Premier League, other football clubs, event holders, any Football Authority and/or the relevant law enforcement authorities about ticket touting activities relating to you. Similarly, the Club may receive information from the police, the Premier League and other football clubs relating to ticket touting activities elsewhere in the UK. The information that may be collected and shared by the Club and the above third parties could include personal data such as your name, contact details, image, data relating to criminal offences and your past ticket activity and purchases (including payment details). The Club processes this information where necessary to identify and prevent ticket touting activities, which is in our legitimate interests and the interests of other football clubs. The processing may also be necessary in order to prevent or detect unlawful acts. For more information about how we handle personal data and your rights you can refer to our Privacy Policy or contact our Data Protection Officer at dpo@arsenal.co.uk.

4.10 By entering Emirates Stadium, you (for yourself and on behalf of any guest of yours) acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of you/any guest of yours and may also be used, by way of example and without limitation, in televised coverage of the game or by the Club, any other Club Group Company and/or any Football Authority or others (including commercial partners and accredited media organisations), in perpetuity, by way of any present or future media, for marketing, editorial, training or promotional purposes or any other purpose deemed reasonable by the Club. All persons further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify them as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of the Terms and Conditions of Entry (including, without limitation, the Commitment). For more information about how we handle personal data and your rights you can refer to our Privacy Policy or contact our Data Protection Officer at dpo@arsenal.co.uk.

4.11 All persons attending matches at Emirates Stadium acknowledge that the matches are public events. The appearance and actions of the persons attending inside and in the perimeter of Emirates Stadium are public in nature and all persons attending agree that they shall have no expectation of privacy with regard to their actions or conduct at Emirates Stadium.

4.12 Further to paragraph 4.10 above, if you (or any guest of yours) are under 18 years of age, the parent, guardian or responsible adult who is accompanying you/them into Emirates Stadium shall be deemed to have provided consent on your/their behalf.

4.13 If you (or any guest of yours) are under 16 years of age, your/their parent(s) and/or guardian(s) are also responsible for your/their actions, conduct and compliance with these Terms and Conditions (including, without limitation, the Commitment).

5. Lost or Stolen Membership Cards

The Club is not responsible for any Membership Card which is lost, stolen, defaced, damaged or destroyed. If the Membership Card is lost, stolen, defaced, damaged or destroyed, a duplicate Membership Card may be issued to you, at the Club’s discretion, upon payment by you of a nonrefundable administration fee of £10.00 at the Club’s match day ticket office or as otherwise directed by the Club from time to time. The Club reserves the right to withdraw this duplicate Membership Card facility without notice. Please note that it is your responsibility to contact the Club and/or visit the Club’s match day ticket office on a match day if you do not have access to your Membership Card and/or the relevant match ticket(s) for that match.

6. Benefits of Membership

6.1 Subject to these Terms and Conditions, all Members shall be entitled to receive the relevant benefits applicable to their Membership as published on the Website.

6.2 All Members, except Junior Gunners, shall be eligible to participate in the ‘My Arsenal Rewards’ loyalty programme during the 2022-2023 season, subject to the applicable My Arsenal Rewards terms and conditions.

6.3 Junior Gunners who have elected a “Full” variant of a Membership shall receive a membership pack in the post. Junior Gunners who have selected a “Lite” variant of a Membership shall be entitled to the relevant benefits listed on the Website from time to time however they shall not be automatically entitled to receive a membership pack.

6.5 If the Club is required by Applicable Law and/or Applicable Football Regulation, or decides as a result of a COVID Event, to hold any Behind Closed Doors Match(es) during the 2022-2023 season, no Member shall be entitled to purchase tickets for, or to attend, any such Behind Closed Doors Match(es).

6.6 If the Club is required by Applicable Law and/or Applicable Football Regulation, or decides as a result of a COVID Event, to hold any Reduced Capacity Match(es) during the 2022-2023 season, the number of tickets made available to Silver and Red Members (if any) will be determined by the Club at its absolute discretion.

6.7 You shall have the opportunity, where invited by the Club to do so, to purchase tickets for the Club’s first team away matches during the 2022-2023 season (i.e., matches played at a stadium or ground other than Emirates Stadium for which the Club’s first team is deemed the away team), subject to availability (determined in the Club’s sole discretion), capacity restrictions, Applicable Law and/or Applicable Football Regulation.

6.8 You shall not be able to purchase more than one ticket using the Membership Card for any match during the 2022-2023 season, save as expressly permitted by the Club from time to time.

6.9 Nothing in these Terms and Conditions shall constitute or imply that you have any guarantee of entitlement to any ticket, seat or access to any area of Emirates Stadium (or any other ground or stadium) for any match or matches.

6.10 The Club will notify you from time to time, by way of notice in the match day programme or on the Website, of the availability of any home match day tickets for purchase by the relevant category of Member and also the manner or system which must be followed by you in order to purchase any such tickets. The Club may impose any limitations or restrictions on the means of purchase of any such tickets as it may, in its discretion, determine, whether for any particular match or matches or otherwise.

6.11 Without limitation, the Club reserves the right to vary the benefits provided to you and the priority, manner or system by which match tickets are allocated and/or sold. The Club will use reasonable endeavours to provide reasonable notice to you in the match day programme or through the Website or by email relating to changes to the priority, manner or system by which match tickets are allocated and/or sold.

6.12 Save as otherwise expressly provided in these Terms and Conditions, if any of the items or other benefits listed on the Website are unavailable, the Club reserves the right at its sole discretion to substitute such items with similar items of equivalent value as the Club may from time to time decide in its sole discretion.

6.13 If you have selected a “Lite” Junior Gunners Membership in respect of any season, you will not be able to upgrade to a “Full” Junior Gunners Membership in respect of that season.

6.14 Any tickets purchased, or used in relation to, any Membership, shall be used subject to the Terms and Conditions of Entry relevant to that ticket which can be located at: http://www.arsenal.com/ticket-membership-terms.

6.15 The use of any automated software or computer system to search for, reserve, buy or otherwise obtain match tickets (including sending information from your computer to another computer where such software or system is active) in relation to any Membership is strictly prohibited. If the Club reasonably believes that you have searched for, reserved, purchased or otherwise obtained match tickets using, or with the assistance of, such software, the Club may cancel the Membership Card (and all associated benefits) without payment of any refund of the Membership Fee to you. The Club may also cancel any subsequent match tickets you have purchased without payment of any refund of the match ticket. If you have any queries about this, you may contact the Arsenal box office. The use of such software to search for, reserve, buy or otherwise obtain match tickets may amount to a criminal offence under the Computer Misuse Act 1990 or the Breaching of Limits on Ticket Sales Regulations 2018 and the Club reserves the right to inform the police if it reasonably believes that a match ticket has been purchased using such software.

7. Digital membership

You have the rights equivalent to digital members of the Club to benefit from (i) the right to access Arsenal Player (or any replacement thereof), and (ii) the right to receive certain correspondence via email (“Digital Membership”). Any exercise of the rights under this paragraph 7 shall be governed by the Digital Membership Terms and Conditions from time to time, which can be located at http://www.arsenal.com/digitalmembership-termsandconditions.

8. Ticket Exchange and Ticket Transfer

8.2 Ticket Transfer (“TT”) provides an opportunity for season ticket holders who are Gold Members or Platinum (Club Level) Members to transfer their match tickets for home matches to which they cannot attend to a friend or family member, subject to Applicable Law, Applicable Football Regulations and the terms and conditions of TT from time to time, as set out on the Website. Each ticket shall also be subject to the relevant Terms and Conditions of Entry.

9. Pricing and Ticket Information

Whilst we try to ensure that pricing and ticketing information on our Website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will provide you with a full refund (including booking fees). Please note that it is your responsibility to check the relevant ticket delivery method and the relevant prices, as these may change on a match-by-match basis.

10. Use of the Family Enclosure

11. Concessionary Memberships and Tickets

11.2 You are not permitted to sell or transfer a concessionary Membership ticket to someone who is not entitled to such concession as set out above. All proven abuses of concessionary Memberships will be dealt with severely. If any person enters or seeks to enter Emirates Stadium with a concessionary Membership ticket in circumstances where that person is not entitled to such concession as set out above, that person will be refused entry to, or ejected from, Emirates Stadium and the Member who sold or transferred their concessionary Membership ticket to that person will have their relevant Membership(s) withdrawn. In such case, no refund will be given to you and it may result in criminal prosecution.

11.5 The Club reserves the right to restructure, change and/or withdraw any level and/or type and/or priority of Membership and/or the associated benefits from season to season. Purchase of a particular Membership for one season does not guarantee that such Membership, any other Membership and/or the associated benefits will be available in the following season.

12. Suspension or Cancellation of Membership

12.1 The Club may suspend or cancel your Membership (and all associated benefits) in the event of you, or any other person occupying a seat purchased using the Membership Card, being ejected or banned from Emirates Stadium or any other sports ground anywhere in the world, breaching any of the Terms and Conditions of Entry or any other of these Terms and Conditions (including, without limitation, the Commitment), or in the event of any abusive, harmful, dangerous or other unacceptable behaviour by you whether in-person or online (such as on a social media platform)

12.2 In the event of the suspension or cancellation of your Membership under paragraph 12.1 above, the Club will be under no obligation to refund the Membership Fee paid by you (or any part thereof) in relation to your Membership and to the maximum extent permitted by law will have no other liability in connection therewith.

12.3 If the Club has reasonable grounds to suspect that you have searched for, reserved, purchased or otherwise obtained match tickets and/or attempted and/or taken preparatory steps to search for, reserve, buy or otherwise obtain match tickets, with the intention of selling or transferring any such tickets in breach of these Terms and Conditions, the Club may suspend or cancel your Membership (and all associated benefits) without payment of any refund of the Membership Fee to you. The Club may also cancel any match tickets purchased without payment of any refund of the match tickets. If you have any queries about this, you may contact the Arsenal box office.

12.4 If your Membership is withdrawn or cancelled following a determination that you engaged in prohibited activity under the Commitment, the Club will also notify the Premier League and all other football clubs in the Premier League competition to ensure that the applicable sanction is enforced by all such clubs.

13. Right to Cancel

Cancellation of new Memberships

13.1 If you have purchased your Membership by phone, post or online, and provided that you have not yet used your Membership to purchase any tickets, you have the right to cancel your Membership within 14 days. The cancellation period will expire after 14 days from the day on which you enter into a contract with the Club to purchase a Membership (the "Cancellation Deadline").

13.2 In order to exercise your cancellation right, you must inform us of your decision to cancel prior to the Cancellation Deadline either: (i) by using the cancellation form available at www.arsenal.com/news/arsenal-membership-cancellation-form (ii) by a clear statement sent either by email to boxoffice@arsenal.co.uk (iii) by telephone on 0207 619 5000 or (iv) by post to Box Office, Arsenal Football Club, Highbury House, 75 Drayton Park, London N5 1BU.

13.3 If you submit a valid cancellation request, we will reimburse you the Membership Fee within 14 days after the day on which we are informed about your decision to cancel, using the same method of payment as you used to make the order.

Cancellation of auto-renewing Memberships

14. General

14.1 The Club reserves the right to change these Terms and Conditions from time to time and shall notify you of such changes if they materially affect your rights as a consumer. Any such changes will be notified to you in the match day programme or through the Website.

14.2 The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions, which shall continue in full force and effect.

14.3 If you are a consumer, you have legal rights in relation to goods that are not fit for purpose and services that are not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in these Terms and Conditions will affect these legal rights.

14.4 If you are a consumer, please note that these Terms and Conditions are governed by English law. This means that your Membership and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) will be governed by English law. You and the Club both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.

14.5 If you are a business, these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English Law. You and we both irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

14.6 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms and Conditions, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.

14.7 You acknowledge that the Club will hold and process data relating to you, which may include personal data, for administrative, health and safety, and legal purposes (including, without limitation, to assist with COVID track and trace requirements where applicable). In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with other football clubs, any Football Authority and with law enforcement authorities. This data will be used for the purpose of identifying and preventing violent and antisocial behaviour at matches, including racial, homophobic or discriminatory abuse, chanting or harassment and with enforcing sanctions under the Commitment. We may also share your data to support with the handling of fan enquiries and to allow for rapid identification of fans in the event of incidents including health emergencies and general crowd control emergencies. The personal data that each User provides to the Club shall be processed, stored and transferred in accordance with the terms of the Club’s privacy policy available on the Website.

15. Disabled Members

15.1 Disabled Members must bring their current Membership Card with them when attending a home match. If you will be attending a match with a personal assistance, your personal assistant must also bring their Membership Card with them.

15.2 If you have a personal assistant, your personal assistant o shall not be entitled to any of your Membership benefits. Personal assistants must NOT attend matches on their own or with any non-disabled person. If a disabled Member is unable to attend a match, please notify the Disability Liaison Team as soon as possible and, unless in exceptional circumstances, not later than 72 hours prior to the relevant match so that we can help you to sell or donate, via the Disability Liaison Team, your ticket to another disabled supporter, a charity or local disability organisation.

15.3 Disabled Members must bring a form of photographic identification with them when attending matches.

15.4 Please note that stewards and Club staff will be carrying out checks on all ticket holders and Members. All proven abuses of the disabled supporters’ concessionary scheme will be dealt with severely and will result in the loss of your Membership. It may also result in criminal prosecution.

16. Definitions

*由于阿森纳官方中国会员与官方英国会员权益存在差异性，故官方中国会员补充服务条款如下：

2022/23赛季阿森纳足球俱乐部官方中国会员服务条款

特别提示

请您在注册成为阿森纳足球俱乐部官方中国会员之前，认真阅读以下《阿森纳足球俱乐部官方中国会员服务条款》 （简称“服务条款”），并确保您已充分理解服务条款中所有条款，包括免除阿森纳足球俱乐部责任的条款及限制官方会员 权利的条款。请您仔细阅读并选择接受或不接受本服务条款。您的注册、登录、使用等行为将视为对本服务条款的接受，并 同意接受本服务条款各项条款的约束。除非您接受本服务条款所有条款，否则您不得注册、登录或使用本服务条款所涉服务。

本服务条款约定阿森纳足球俱乐部与您之间关于“阿森纳足球俱乐部官方中国会员”服务的各项事项。“官方会员”是指 注册、登录、使用本服务条款中阿森纳足球俱乐部提供的各种服务的个人。阿森纳足球俱乐部官方中国会员服务是有偿服务， 官方会员必须完全同意本服务条款，才能享受相关服务。

同时，阿森纳足球俱乐部不时发布的关于官方会员服务的各种规范、规则等也是本服务条款的一部分。您选择接受本服务条款， 开通官方会员服务成为官方会员用户，即表示您同意接受本服务条款、《用户协议》及各种规范、规则的各项约束，并将遵守。 如果您不接受本服务条款，则不能享受本服务条款所涉官方会员服务。

本服务条款可由阿森纳足球俱乐部随时更新，更新后的服务条款一旦公布即代替原来的服务条款，恕不再另行通知，用户可在本网站查阅最新版服务条款。

1.官方会员卡资格的申请与种类

1.1   您可以选择在阿森纳中国官网http://cn.arsenal.com/的会员页面进行官方会员免费注册。

1.2   俱乐部2022/23赛季官方中国会员皆为红卡会员并免费持有电子会员卡。

2.官方会员卡有效期

2.1   官方会员资格从注册成功后立即生效。红卡会员资格终生有效。

3.其他注意事项

3.1   俱乐部官方会员注册均采用实名制并仅限会员 本人使用，请确保您的中文注册姓名与本人有效身份证件一致，以及您的姓名拼音与本人中国护照信息页保持一致。否则将有 可能影响您未来参与会员活动及申请主场球票等福利。

3.2   官方会员可享受的福利在注册成功后将即刻生效。

3.3   官方会员申请阿森纳主场比赛球票前，请仔细阅读球票申请、付款、取票等相关条款。

3.4   参与俱乐部官方会员活动时请携带官方会员卡（实体卡或电 子卡）及本人有效身份证件到场。

3.5   请妥善保管个人的官方会员信息，以防信息外泄，由于个人疏忽造成的账号信息外泄引起的相关后果由会员本人自行承担。

3.6   官方会员不应通过语言或行为在公开场合或社交媒体针对俱乐部及俱乐部工作人员进行人身威胁、诽谤或辱骂、发布侵犯他人隐私、种族歧视或其他有悖公共道德的内容；如出现上述情况并且情节严重者，俱乐部有权取消其官方会员资格。

3.7   官方会员服务 / 建议 / 投诉：如您有关于会员服务的咨询，或其他建议、投诉，请发送邮件至china.membership@arsenal.com联系我们

4.官方会员服务使用条款的修改

阿森纳足球俱乐部保留对《阿森纳足球俱乐部官方中国会员服务条款》进行修改的权利，恕不再另行通知，用户可在本网站查阅最新版服务条款。

5.最终解释权

阿森纳足球俱乐部保留以上细则的最终解释权。